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Zoom launches new features to enhance the work experience

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The celebration of the annual Zoom event, Zoomtopia Madrid 2022has served for the unified communications platform to make public the latest news to enhance the work experiences and celebrate the future of communication and collaboration. This is the first time that the company has brought Zoomtopia to Spain to be able to meet in person with professionals from the sector in our country.

Zoomtopia Madrid has had various interactive sessions, presentations by digitalization experts, practical cases of Zoom clients, as well as round tables in which the keys to the future of communications have been addressed, with representatives of the Tax Agency, Ministry of Health of the Community of Madrid, La Salle University, ESIC, Instituto de Empresa (IE), Lenovo, Logitech and Poly. Zoom partners such as DTEN, Class, LANMEDIA, onevite, Solvico, Telefónica Tech and West Telco have also attended.

Among the outstanding innovations in Zoomtopia, the company has unveiled new features of Zoom Contact Center, its omnichannel contact center solution as a service (CCaaS), as well as the expansion of its availability in Spain and Europe. At the moment, Zoom Contact Center is available in English and other languages ​​will be added soon.

What is Zoom Contact Center?

Zoom Contact Center helps companies in all industries provide fast, accurate and personalized responses to your customers through a variety of channels, including voice, chat, SMS and video, every time, the first time.

To help organizations gain a competitive advantage, Zoom’s unique CCaaS platform is built on three distinctive pillars:

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  • Integrated and rich video capabilities
  • Combined experience in unified communications and contact centers
  • Intelligent self-service and routing, with an AI-powered conversational virtual agent

Zoom Contact Center is a solution optimized for video, built on the Zoom platform in a secure, open and reliable way. Zoom Contact Center can help companies increase productivity, streamline co-worker communication, improve first contact resolution, increase NPS and CSAT scores, and retain agents through Zoom’s intuitive and easy-to-use technology.

Today’s modern customer expects cutting-edge digital experiences that go beyond voice-based call center services, and for good reason. The visual experience provides more opportunities to create more meaningful and lasting human interactions. With its built-in video capabilities, Zoom Contact Center enables agents to elevate customer interaction from chat or voice to video and deliver a more empathetic experience.

Video not only increases customer satisfaction, but according to a Metrigy CX MetriCast study, it also helped 1,846 global organizations increase revenue, customer ratings, and agent efficiency.

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The best contents of the week in MuyPymes

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We end one more Sunday with a new summary of the best content that we have published in MuyPymes, a classic where you will find the most important news of the week and you can catch up with just a few clicks. As always, we wish you a good Monday.

  • Where can I use the newborn, euro digital?
  • The State plans to increase spending on technology by 12% this year.
  • Online sales will increase in Spain by 20%.
  • Seven out of 10 ICT companies will increase their workforce in Spain.
  • These are the growth prospects for the label market in 2023.
  • Sony updates its camera catalog with the new 4K PTZ.
  • Apple will release a new iPad Mini later this year.
  • Epson expands its catalog of projectors with new 3LCD 4KE models.
  • Apple is working on a flexible iPad, and it could arrive next year.
  • Flexible remuneration, that great unknown.
  • These are the trends that will mark 2023 in the organization of events.
  • Titbit raises 150,000 euros in its second investment round.
  • Getac introduces the S410 laptop and F110 tablet, two ruggedized and powerful 5G-enabled computers.
  • Epson presents its new EB series video projectors.
  • How to choose hosting and domain for my website.
  • Brother expands its catalog of two-inch ticket and label printers.
  • Samsung presents the new Galaxy Book3.
  • What can we expect about cybersecurity, in the coming months.
  • Artificial Intelligence: how will it affect jobs?
  • Microsoft is starting to show full-screen Microsoft 365 ads.
  • Do you want to help children in vulnerable situations?
  • Microsoft Teams is integrated into the Elgato Stream Deck.

The entry The best content of the week in MuyPymes is original from MuyPymes

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Barcelona offers 200,000 euros to the project that reduces the accident rate of motorcycles

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Barcelona City Council has launched a challenge for companies, startups, universities and innovation centers to present urban solutions that have as objective reduce motorcycle-related accidents. The chosen projects, which will be applied in the city, are part of the Barcelona Innova Lab Mobility initiative that promotes pilot tests to improve mobility.

Barcelona is one of the European cities with a greater presence of motorcycles and mopeds which represent 33% of the total census of vehicles, and motorcycle drivers account for 86% of the seriously injured, according to the balance of road accidents for the first half of 2022. With the aim of reducing accidents and increasing road safety in the city, these entities have launched this initiative to find and apply innovative solutions on the streets of the city, with the collaboration of the Tomorrow.Mobility show organized by Fira and the EIT Urban Mobility (European Union initiative).

The challenge, launched internationally, counts with an economic endowment of 200,000 euros, which will correspond to a maximum of 80% of the total amount of the winning solutions. The projects can be aimed at resolving the accident rate from behavioral innovation, that is, with solutions related to driving habits, and from technological innovation.

The execution time of the selected proposals is 18 months, of which the pilot phase must be a minimum of six. The proposals must be applicable in a real environment in the short term and must define, in this sense, its deployment space. In addition, it must achieve quantifiable results in relation to the safety of motorcyclists and third parties, which are lasting over time. Its innovative and differential component will also be valued both in the methodologies and resources used and in its execution.

This call is aimed at companies, startups, universities, research centers, technology centers, associations and foundations that have until next March 1 to present their projects. A committee of experts will assess the technical quality of the works presented and will choose the winning solutions that could be applied in Barcelona during that same year. The projects will have international projection with their participation in the next edition of Tomorrow.Mobility, which will be held next November together with the Smart City Expo World Congress at Fira de Barcelona.

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Microsoft Teams integrates into Elgato Stream Deck

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The Elgato Stream Deck is a very interesting peripheral that we had the opportunity to analyze at the time, and that allows you to create different shortcuts and functions that will be associated to each of the available buttons. It allows you to create different usage profiles, and we can switch between them in a very simple way.

For example, we can assign to a button that directly opens a web page, to run a specific application, to perform a specific action and we can also set specific commands and download completely free applications. It is a very interesting solution, especially for professionals who are dedicated to content creation and streaming.

The point is that the Redmond giant has released an official plugin that allows you to integrate an Elgato Stream Deck device with Microsoft Teams. This plugin was announced by the American company earlier this week, but it was officially launched yesterday. The installation process is quite simple, but we can find more information in the official Microsoft forums.

Once installed, we can use the Elgato Stream Deck to access shortcuts and specific functions that will improve our user experience with Microsoft Teams. Thus, for example, we can blur the background in a video call by pressing a button, and we can also assign other specific functions such as raising and lowering our hand, muting ourselves, recording, and even to show live reactions during meetings.

This new plugin enhances the value of the Elgato Stream Deck, making it a very interesting solution for those who work remotely and have to participate in frequent video calls and events. Obviously it is still an excellent option for content creators and streaming professionals as well. I remind you that it is available in different versions, and that the standard MK.2 model with 15 buttons is priced at €149.99.

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