The digital workplace is a growing demand by workers and, especially, by many organizations that seek to retain talent. And it is that the new work environment promotes the adoption of digital tools and collaboration with integrators that offer customized solutions.
Due to the rise of the digital workplace, the distribution channel has evolved in its offer. There are more and more contracts linked to the achievement of business results and XLAs. These models are highly transformational and require adoption phases to implement services with technology, processes, and subsequent change management. Companies often want to start with less disruptive models, and focus on operational excellence and incremental innovation with continuous improvement, up to a complete transformation in the long term.
As organizations reflect on and redesign physical offices, those that remain must be managed efficiently using space management solutions, office occupancy control, temperature control, route proposals to get from one place to another, digital signage and the rational use of combined resources (desk, rooms, parking spaces, etc.), added to the sensorization and analysis of the data from said sensors to improve air conditioning, lighting, etc.
This makes clients look for a verticalized digital workplace proposal, which intrinsically understands the needs of the business. Vendors are on the job designing utility specific solutions to be effective right out of the box.
In this sense, many figures apply in Spain with this offer, but only a few stand out in the Penteo Universe of Digital Workplace service providers. Specifically, the consultancy positions 8 service providers related to the digital workplace at the forefront:
- Accenture: Transforming services with a comprehensive vision of the workplace, the physical space, and the people who make up the workforce. Driven by the organization’s own assets, solutions and capabilities, endorsed by top-level references that highlight experience and technical level, and very remarkable satisfaction.
- Athos: Industrialized and automated services focused on the user and their experience, based on global capabilities, and with a clear commitment to reducing carbon emissions. They allow starting from traditional services for a progressive evolution towards advanced services that their clients consider to be of high quality and with a very satisfactory price-value ratio.
- Flexible: Starting from a central element of the digital workplace, such as desktop virtualization as a service, they provide elements for the improvement of the user experience and the automation of tasks to improve the support services of their clients.
- Fujitsu: Comprehensive value proposition, which responds to the needs of a complete user-focused digital workplace. Through intelligent work, the office without borders and the culture of well-being in search of productivity, efficiency and sustainability, derived from innovation and continuous investment in the different aspects of the position.
- netum: With a wide range of services, it allows you to evolve from a traditional format to a transformed position. It incorporates innovative and differential elements in relation to other providers, and that allows offering optimized services, with a good user experience.
- Kyndryl: Result of the spin-off from IBM Global Technology Services, they offer a transformative service based on being proactive, predictive and offering an integrated digital work experience where the employee is the center. With high experience and capabilities, they are developing a growing set of alliances and partners to provide services.
- T-Systems: Its offer integrates business processes in the workplace and user experience, within a framework of security and sustainability. With a complete range of services and components of the digital workplace that are based on a set of proprietary solutions for automation and efficiency in the operation, customers express satisfaction and a remarkable value-price ratio, highlighting the technical solvency, the flexibility and customer orientation.
- Telephone: Pragmatic offer for all market segments, with a high local presence and the ability to evolve towards a modern position tailored to needs. Analysis of the end user experience and to monitor the behavior of software and hardware to enable a proactive solution.
Trends that come to stay
Collaboration and productivity solutions, mobility, automation, advanced data analytics, artificial intelligence, augmented reality or sensorization, combined with remote support, monitoring and observation of user and device behavior, self-healing and consumerization of hardware and consumables, are consolidated offers from the catalog of digital workplace service providers.
In the coming years we will continue to see the evolution the position through automation at scale, with personalization of services for each user based on past activities and the selection of preferred methods of support and interaction.
The provision and management of the position, that is, the user experience offered, combined with more inspirational aspects such as the mission and purpose of the company, will be part of the elements to attract and retain talent.
Energy sustainability is also present as an indirect offer from suppliers, who monitor the carbon footprint in an effort to reduce it to zero and implement processes for the intelligent use of assets and resources, even reaching and accrediting specific certifications. However, the next few years will be much more important.
